On motbet, this policy covers the details we take at signup, the wallet references behind your deposits, the technical logs your session leaves and the cookies that keep you signed in. You can ask us for a copy of your data, a correction or its deletion any time by writing from your registered email address.
THE POLICY, PLAINLY
What This Privacy Policy Covers
motbet collects the minimum needed to run your account and keep the site clean. Registration asks for your full name, date of birth, mobile number and email; we use those to confirm you are 18 or over and that you are playing from Bangladesh, where we offer our service in line with applicable local law.
If you fund your account through bKash or Nagad, the wallet receipt reaches our cashier team, and we store only the transaction reference, amount and timestamp — never your PIN or your wallet password. Technical data is separate. Our server logs record your IP address, browser type, device model and the pages you open, so we can spot a session that looks hijacked and fix broken pages.
Those logs are kept for a short rolling window and then deleted. Cookies here do exactly two jobs: they remember your language choice and keep your login session alive while you move between the lobby and your wallet. There are no advertising cookies, no pixels and no third-party trackers on this site. You stay in control.
Ask us for a copy of your data, correct a wrong phone number, close your account or have your records deleted by writing from your registered email. We reply by email, usually the same day, and we will tell you what we removed and what we must keep.
What we collect
Full name, date of birth, mobile number and email at signup, the receipt reference from any mobile wallet transfer, plus device logs such as IP address and browser type while you are signed in.
Why we hold it
To confirm you are 18 or older, to check you are playing from Bangladesh, to settle payout questions and to stop one person running several accounts against us.
Your choice
Ask for a copy, correct a wrong number, close the account or request deletion. We remove what we can and tell you plainly which records we are required to keep.
How to ask
Email [email protected] from your registered address or use the /contact/ form. We answer in English, usually the same working day, and never ask for your password.
ASK US DIRECTLY
Where to Send Policy Questions
Every privacy request reaches a real person. Email [email protected] from the address registered on your account and put data request in the subject line; that routes it to the compliance desk rather than the general queue. The /contact/ form works the same way if you are not signed in, and it includes a dropdown for access, correction or deletion.
Keep the message short — your registered email is what proves the account is yours. We answer in English and never ask for your password or wallet PIN by email.
Email the compliance desk
Write to [email protected] from your registered address, put data request in the subject line, and say whether you want a copy, a correction, closure or deletion.
Contact form
Not signed in? Use the form on our contact page and pick a reason from the dropdown. Add your registered mobile number so we can match the request to the right account.
Suspicious login
If someone else may have your password, message us at once. We freeze the session, reset the login, and read back the recent device list so you can confirm what is yours.
HOW WE PROTECT DATA
Inside motbet: Data Handling and Security
Data handling at motbet is deliberately narrow. We keep account records while your account is live, then hold them for the audit window our regulator expects before deleting or anonymising. Cookies are functional only — session and language. If a page links out, the destination site's own policy takes over from ours.
Access control
Only compliance and cashier leads can open ID files, and every view is stamped with a staff ID and time. The rest of the team sees your account number, never your documents.
Retention
Live accounts keep their records. Once you close, we hold the file for the audit window our regulator expects, then delete or anonymise it. Server logs clear far sooner.
Cookies
Two functional cookies: one holds your session, one remembers your language. Clearing them in your browser simply signs you out; nothing else on the site follows you around.
Maps and outside links
A map, where a page offers one, loads only after you tap it, so no location request fires on open. Follow a link to a studio or wallet app and their policy applies.
PRIVACY FAQ
Questions About Your Data
Start with the question you actually came for — most people want to know what we store and how to get rid of it. The answers below cover who can see your documents, how long logs stay, what happens when you close your account and how to reach us. If your case is unusual, message the compliance desk and we will walk through it with you line by line.
What personal data does motbet hold about me?
Your registration details, verification documents, the receipt reference from any mobile wallet transfer, and server logs from your sessions. We never store your wallet PIN or your account password in readable form.
Can I get a copy of my data or delete my account?
Yes. Email [email protected] from your registered address and ask for a copy, a correction or deletion. We close the account first, then remove what the law lets us remove, and tell you what stays.
Do you use advertising cookies or trackers?
No. Cookies here only remember your language and keep your session open. There are no ad pixels, no retargeting tags and no third-party analytics scripts following you to other sites.
Who can see my ID documents?
Only our compliance team. Each file sits in a folder with staff-level access control, and every opening is logged. Cashier staff see your transaction references but never your documents.
What happens when the policy changes?
We date every edit at the top of this page and email registered accounts when a change affects what we collect or how long we keep it. Older versions stay available on request.
Are links to other sites covered by this policy?
No. When you follow a link to a game studio, a wallet app or any outside page, that site's own privacy policy applies. Check it before you share details there.