You can reach motbet through live chat, email at [email protected], or the contact form at motbet.cam/contact/. Include your account details, device type and a clear description of your issue so our team can respond efficiently.
HOW CONTACT WORKS
How We Handle Your Support Requests
When you contact motbet, we ask that you provide your registered account email, the device and browser you're using, and a clear description of the problem. This helps us locate your account quickly and respond without unnecessary back-and-forth. For payment queries — such as a pending Nagad or Rocket transaction — please include the transaction reference number and the amount in BDT.
Our team reviews all incoming messages during business hours. For identity or account verification (KYC) queries, allow up to 48 hours for a full response, as these require a document review process. General support messages typically receive a reply much sooner. We operate under applicable local law and restrict account services to eligible users in supported regions.
If you believe your request is urgent, use live chat for the fastest path to our team. We do not share your contact details or support conversation history with third parties outside of what our privacy policy permits.
What to Include
Always send your registered email, device type, browser version and a brief description of the issue. For payment problems, add the transaction reference and BDT amount.
Response Handling
General queries are handled during business hours. Payment disputes are escalated to our finance team same day.
Your Privacy
Support conversations are kept confidential. We do not pass your contact details or message content to third parties except as required under our privacy policy.
Changing Your Details
To update your contact email or phone number on your motbet account, send a request to [email protected] with your registered details and the new information.
CONTACT CHANNELS
Ways to Reach the motbet Team
We offer three direct routes to our support team. Live chat is the fastest option for urgent issues — find it on the bottom right of every page at motbet. For detailed queries or document submissions, email us at [email protected]. Players in Chattogram and across Bangladesh also use our contact form for written requests that don't need an instant reply.
Live Chat
Available on every page at motbet. Ideal for account login issues, deposit confirmations or quick game queries. Response within minutes during business hours.
Email Support
Send detailed queries, KYC documents or payment disputes to [email protected]. Include your account email and transaction reference for faster handling.
Contact Form
Submit a written request directly at motbet.cam/contact/. Best for non-urgent issues. We confirm receipt by email and follow up within business hours.
SECURE SUPPORT PROCESS
How We Protect Your Contact and Account Data
Every support interaction at motbet is handled securely. We verify your identity before discussing sensitive account details, and our support team cannot access your payment PINs or wallet credentials. We retain support conversation logs only as long as necessary to resolve your query and meet our compliance obligations. You can request a copy of your data or ask for deletion by writing to [email protected].
Identity Verification
Before discussing account balances or payment details, our team verifies your registered email and may request a one-time code sent to your phone for security.
Data Retention
Support logs are retained only as long as required for resolution and compliance. We do not use your contact history for marketing without your consent.
No Credential Access
Our support agents never ask for your bKash PIN, Nagad or Rocket password, or your motbet account password. Do not share these with anyone.
Data Requests
You can request access to, correction of, or deletion of your personal contact data at any time by emailing [email protected] with your registered account details.
CONTACT FAQ
Common Questions About Contacting motbet
Here are the questions we hear most often about reaching our team. If your question isn't covered here, use live chat or email [email protected] and we'll get back to you promptly.
What is the fastest way to contact motbet?
Live chat is the quickest route. Open motbet, click the chat icon in the bottom right corner, and you'll be connected to a support agent during business hours.
What should I include when I email support?
Send your registered account email, device type, browser and a clear description of the issue. For payment problems, include the transaction reference and the BDT amount.
How long does motbet take to respond to email queries?
General queries are answered during business hours, usually within a few hours.
Can I contact motbet about a bKash or Nagad transaction issue?
Yes. Email [email protected] with your transaction reference, the BDT amount and the mobile number used. Our finance team picks up payment disputes as a priority.
Will motbet support ask for my wallet PIN or password?
Never. Our agents do not ask for your bKash, Nagad, Rocket or account password. If anyone claiming to be motbet support asks for these, report it to us immediately.
How do I request a copy or deletion of my contact data?
Email [email protected] with your registered account details and state your request clearly. We process data access and deletion requests under our privacy policy.